How can we help?

Check out our service area map here.

We service:

• Fort Collins
• Loveland
• LaPorte
• Bellvue
• Wellington
• Windsor
• Timnath

Contact us if you are outside this service area and we can try to book your clean!

Our cleans are illustrated on our services page which can be accessed here. Our complete cleaning checklist can be found here.

Please note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet mess and handling items that require heavy lifting.

The prices are presented at the bottom on the right hand side of your Booking form.  As you add or remove a service, it will automatically update for you.

Yes, all the cleaners bring their own cleaning supplies, products and equipment. However, in an effort to reduce cross contamination between clients, if you have a vacuum cleaner at your house, we do prefer to use yours. If you do not have one available, the cleaners do come fully prepared with a vacuum. We also ask that if you have any special products that you want your cleaner to use, you leave it out with instructions ready for their service.

Yes.  If you haven’t made a booking yet, go to the Booking page and add the extras here.  If you want to add an extra to an already booked clean, send us an email at support@mulberrymaids.com and we’ll process it for you.

Click on the “Login” menu at the top left of the screen and follow the instructions via the “Sign Up” button.

Simply click here and follow the instructions.

Login to your account using the login section of the website.  Click on your name at the top right for a drop-down menu, choose “Change Password” and make your changes there.

Login to your account using the login section of the website.  Click on your name at the top right for a drop-down menu and make the changes here.  Otherwise just email us at support@mulberrymaids.com and we’ll make the changes for you.

Login to your account using the login section of the website.  Click on your name at the top right for a drop-down menu, click on “My Account” and make the changes there.

Go to the Booking page and follow the instructions to complete your booking.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to a past appointment that has already been completed.

• 100% guarantee is void if we are not the absolute last contractors in the home
• Cleaning while other contractors are present in home
• Chandelier cleaning
• Cleaning of mold, bodily fluids, pet waste & vomit, etc.
• Organizing
• Scrubbing of painted walls
• Areas higher than 2nd step of step ladder
• Cleaning dishes
• Cleaning any part of home exterior
• Wiping light bulbs
• High levels of trash or clutter
• Haul trash off-site

We need to take payment information to book your appointment, but your card will not be charged until the cleaning has been completed.

We will put a hold on your credit card the day before the scheduled cleaning service.  This gives us enough time to solve any payment issues that may arise, before the service is performed.  You will never be charged until after the service is complete.  Guaranteed.

Yes, all cleaners have undergone background checks, reference checks, and extensive interviews.  We only work with the most experienced highly rated cleaners in the area.

Mulberry Maids offers 100% happiness guaranteed.   Read about our 100% Happiness Guarantee here.

Yes it is, our payment technology is provided by Stripe.  Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide.  You can read more about them on stripe.com.

Yes, all cleaners go through a background check.

If you’re not satisfied, we’re not satisfied.  If for any reason you’re not happy with your service we’ll come back out to re-clean any spots we may have missed.  If you are still not happy, we will refund your money, no questions asked.  This is to guarantee that with Mulberry Maids, you will get the cleaning that you and your home deserve.  Read more about our 100% Happiness Guarantee here.

Mulberry Maids values the well being of our local community;  the Food Bank for Larimer County provides a wonderful service to people in need, and we are proud to contribute to this organization.